Technical Support Analyst
dla Cyclad Sp. z o. o. / Warszawa
Tagi: support active directory french german wsparcie
Cyclad is an international IT Consulting and Outsourcing Company. Since 2007 we have been supporting our Clients and Partners on European market in leading divers IT/ ITC projects. Our mission is to provide the highest quality services, while being concerned for personal development and job satisfaction of our Consultants.
For our client – an international company selling computer software, particularly focusing on the field of data security and information management we are currently seeking individuals for the position of Technical Support Analist.
Job specification:
• Providing high quality support for the Backup Exec products on Windows Servers, as well as other Symantec
Software products as required
• Resolving technical issues with customers over the phone
• Working remotely with the customers representatives (IT specialists) in order to lead the case to resolution
• Ensuring proper escalation procedures are followed for unresolved issues
• Sharing your knowledge and competencies, as well as discovering with the team locally
• Managing the customers’ expectations and satisfaction
• Developing yourself and your skills – in both the technical and customer-related areas
Requirements:
• University degree in IT
• At least 2-3 years of experience in working as IT support (2nd line/3rd line)
• Good experience of working with Windows server OS’s, including Active Directory
• Basic networking knowledge (software and hardware).
• Knowledge of Oracle DB, MS Exchange, MS SQL, and/or UNIX will be a plus
• Backup technology experience would be a major advantage
• Fluency in English and one of the following languages: French or German or Italian or Spanish (verbal and
written); more than one is an advantage
• Excellent analytical and problem solving skills
• Good interpersonal skills with experience of effectively interacting with other teams and cultures
We offer:
• Challenging work in the rapidly growing, global company
• Great potential for development
• Competitive salary with attractive benefit package
• Excellent working atmosphere
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Wyświetlona: 5880 razy